Our Legal Team
A. Limited License
The materials on this site are provided for personal, non-commercial use by
customers or potential customers of The Malcolm Group Events Limited. As
customers or potential customers, visitors to this site are hereby granted a
single copy licence to download (on a single computer only) or print one copy of
any of the information found on this site for personal, non-commercial use only.
Commercial use of this site, or any material located on it, is strictly prohibited.
In addition, you may not modify any of the materials found on this site; use them
for any public display, performance, sale or rental; remove, modify or alter any
copyright or other proprietary notice, or trademarks therefrom; or transfer any
material located on this site to any other person.
The Malcolm Group Events Limited reserves the right to terminate this licence at
any time if you breach the terms of this agreement, in which case you will be
obligated to immediately destroy any information downloaded, printed or
otherwise copied from this site. The Malcolm Group Events Limited reserves all
other rights coincident or related to this site.
The materials on this site are provided "as is" without any express or implied
warranty of any kind including warranties of merchantability, non-infringement
of intellectual property or fitness for a particular purpose. The Malcolm Group
Events Limited offers no assurance of uninterrupted or error free service. The
Malcolm Group Events Limited does not warrant the accuracy or completeness
of the information, text, graphics, links or other items contained on this web site.
The Malcolm Group Events Limited may change any of the information found at
this site at any time without notice. The Malcolm Group Events Limited makes no
commitment to update the information found at this site. In no event shall The
Malcolm Group Events Limited be liable for any damages whatsoever (including,
without limitation, damages for loss of profits, business interruption, loss of
information) arising out of the use or inability to use the material or information
available on this site, even if The Malcolm Group Events Limited has been
advised of such damages. (because some jurisdictions prohibit the exclusion or
limitation of liability for consequential or incidental damages, the above
limitation may not apply to you.)
The Malcolm Group Events Limited logo's found on this site are registered
trademarks of The Malcolm Group Events Limited UK. The Malcolm Group Events
Limited's trademarks may be used publicly only with the written permission of
The Malcolm Group Events Limited.
D. Ownership of Materials
All materials on The Malcolm Group Events Limited's website are copyrighted
and are protected under treaty provisions and worldwide copyright laws. The
Malcolm Group Events Limited's materials may not be reproduced, copied,
edited, published, transmitted or uploaded in any way without The Malcolm
Group Events Limited's written permission. Except as expressly stated in the
limited licence provision of these terms and conditions, The Malcolm Group
Events Limited does not grant any express or implied right to you under any of
its trademarks, copyrights or other proprietary information.
E. Jurisdiction and Venue
This site is controlled and operated by The Malcolm Group Events Limited from
its offices in the United Kingdom. The Malcolm Group Events Limited makes no
representation that the materials available on this site are appropriate or
available for use in other locations, and access to them from jurisdictions where
their contents are illegal is prohibited. These terms and conditions are to be
governed and construed by English law. In the event of a dispute arising out of
or relating to these terms and conditions, or your use of or access to this site,
litigation must be brought in court in London, England.
When purchasing tickets from any The Malcolm Group Events Limited location,
please be aware of the following policies:
Each ticket purchased through The Malcolm Group Events Limited or it's ticket agents, over the telephone or on The Malcolm Group Events Limited On-line may be subject to a per ticket service charge. Orders processed over the telephone or on The Malcolm Group Events Limited On-line may also be subject to a per order handling charge.
"What? You want a Refund?"
Before making a purchase, please carefully review your event selection. Policies
set forth by our clients (promoters, producers and venues) prohibit The Malcolm
Group Events Limited from issuing exchanges or refunds after a purchase has
Please allow ample time for delivery of your order. The following serve as
suggested guidelines only, and are not a guarantee on the part of The Malcolm
Group Events Limited:
The Malcolm Group Events Limited usually despatches tickets within 48 hours of
booking. If you have selected delivery through the mail please allow 7- 10 days.
Orders placed for collection from the box office can be processed up to two days
before the event.
When you receive your tickets, please keep them in a safe place. The Malcolm
Group Events Limited will not replace tickets if lost, stolen, or damaged.
Tickets purchased in advance for England's Medieval Festival are valid on any one day of the Festival. There is no refund of tickets unless all three days of the Festival is cancelled. It is the ticket holder's responsibility to attend on one of the open days of the Festival.
For information about a purchase you've made, please call +44 (0)20 8416 0398